FAQ's

 

ORDERING

1. WHAT IF THE ITEM I AM LOOKING FOR IS NOT SHOWN ON THE WEBSITE?  
All the styles that are in our warehouse and available to purchase will be on the website, if it's not available then we have sold out. However we do have our essential items replenished frequently so please contact hello@30fifteen.com and we will do our best to locate the item for you.

2. WHAT ARE MY PAYMENT OPTIONS?  
You can pay for your online purchase using any of the following: Visa, MasterCard, American Express, Delta/Connect or Maestro and PayPal.

3. WHAT CURRENCY IS THE SITE IN?
UK SITE: GBP (British Pounds).
US SITE: USD (United States Dollars)

4.DO YOU SELL GIFT CARDS?
Not right now.  Check back soon though. 

5. CAN I CHANGE OR CANCEL MY ORDER?
You cannot change or cancel your order once it has been placed.

6. WHAT CAN I DO IF THERE IS SOMETHING WRONG WITH MY ORDER?
If there is a problem with your 30Fifteen purchase, please contact our helpful team at hello@30fifteen.com and put THERE'S A PROBLEM as the subject heading.

DELIVERY


1.HOW MUCH IS POSTAGE?
There is no charge for mailing orders for delivery in the UK over the value of £100. Orders for delivery within the UK that are under £100 will incur a postage charge of £4.50. See our delivery information page for charges for other countries.

2. WHAT DELIVERY METHOD DO YOU USE?
We use Royal Mail for all addresses within the U.K and UPS for all international orders.

3. HOW LONG WILL I HAVE TO WAIT FOR MY ORDER TO ARRIVE?
We aim to dispatch standard orders within two working days and postage should take an additional one or two days. You will be informed if we are experiencing any delays.

PROMOTIONS/DISCOUNTS

1. I HAVE A PROMOTIONAL CODE AND THE ITEM IS ON SALE, CAN I USE BOTH?
Promotional Codes are valid for the specified time period only and cannot be used in conjunction with any other offer.

2. I JUST PLACED AN ORDER BUT REALISED I HAVE A PROMOTIONAL CODE, CAN I ADJUST MY ORDER?

Promotions cannot be applied to previously placed orders or to orders that have been adjusted.

3. MY TEAM NEEDS A NEW KIT, CAN YOU HELP?

We do give team discounts; please contact hello@30fifteen.com for more information. 

Please note: 30Fifteen Ltd & 30Fifteen Inc at its sole discretion, can extend or terminate a promotion at anytime.

RETURNS

1. WHAT IS YOUR RETURNS POLICY?

We want you to love your 30Fifteen clothing but we understand that you may occasionally want to return items that are not suitable. Therefore, we offer a UK returns service. Read more about 30Fifteen’s Returns

2. WHAT IS YOUR RETURN ADDRESS?

UK CUSTOMERS
30Fifteen Ltd                                                                                
5 Fuller Close                                                 
 Wadhurst. E Sussex , TN5 6HY      

USA CUSTOMERS
30Fifteen Inc
31-00 47th Avenue, 3rd Floor
Long Island City, NY, 11109                                                                                                                                                        

3. DO I HAVE TO PAY FOR MY RETURNS?
Unfortunately you do. Parcels are returned at your own cost, and we strongly recommend that you obtain a free certificate of postage from the Post Office, as we are only responsible for your parcel once it has been received into our warehouse. Items lost in transit will not be treated as returned.

4. CAN I EXCHANGE AN ITEM?
We are sorry to hear that your 30Fifteen order wasn’t quite as expected. Please follow our returns policy and we will happily issue a refund so that you can order the product in a different size or colour.

5. HOW WILL I KNOW YOU HAVE REFUNDED ME?
Once we have received your returned items, we will credit the card used to pay for the order and send you a confirmation email. Please allow at least 2-3 working days for the refund to appear in your account. Please note that depending on your bank it may take up to 10 days.

PRODUCT/SIZING

1. DO YOU HAVE A SIZE GUIDE?
Yes, view our size guide here.

2. HOW DO I WASH MY 30FIFTEEN APPAREL?
All of our clothes have washing guidelines on them, but if you need extra assistance contact hello@30fifteen.com

GENERAL QUESTIONS

1. HOW CAN I CONTACT 30:FIFTEEN?

hello@30fifteen.com
UK Customers: +447949762104
(Mon- Sat 8am - 5pm GMT)
US Customers: +1-929-202-4063
(Mon - Sat 8am -5pm PDT)

2. DOES 30FIFTEEN HAVE AN AMBASSADOR SCHEME? 
Yes we do. Our ambassadors are local athletes, yoga instructors, coaches, personal trainers who act as role models for 30Fifteen. If you are interested in becoming an ambassador then get in touch via hello@30fifteen.com Type 'AMBASSADOR APPLICATION' in the subject line.

3. I WOULD LIKE TO STOCK 30FIFTEEN, WHOM DO I CONTACT?

Contact: hello@30fifteen.com